Our policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies.
Last Revision: 25-Aug-2019
Mosaic will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Mosaic, its partners, its employees and other customers of Mosaic’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Mosaic has appropriate physical, electronic, and managerial procedures in place.
How is customer information used?
Mosaic may share customer information with selected partners, for example, to deliver Internet connectivity services ordered by customers such as DSL, T1, DS3, etc. Due to our partners’ delivery of the ordered circuit to the customer, Mosaic may also use customer information to provide its customers with system information or information about new or upgraded products.
Opt Out & Modifications
Customers may access and modify their personal information by contacting firstname.lastname@example.org. Domain name customers who have registered a domain name with Mosaic and wish to change the Technical Contact from Mosaic to another company, may send a request to our Technical Support department at email@example.com. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
Disclosure of customer information and communications
Mosaic will not otherwise disclose its customers’ personal and account information unless Mosaic has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Mosaic , Mosaic ’s customers, or others, or where Mosaic has a good faith belief that the law requires such disclosure.
Mosaic also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Mosaic stores or transmits for its customers. The circumstances under which Mosaic will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Mosaic and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that Mosaic determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Mosaic and appear to pertain to the commission of a crime.
Mosaic disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Mosaic will, however, review, delete or block access to communications that may harm Mosaic, its customers or third parties. The grounds on which Mosaic may take such action include, but are not limited to, actual or potential violations of Mosaic’s Acceptable Use Policy.
Compliance with U.S. Department of Commerce’s Safe Harbor Program
Mosaic abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information collected from the European Union. You can find more information about this program at the U.S. Department of Commerce’s Safe Harbor Program website.
Links to other companies websites
Mosaic’s website has links to the sites of other companies. Mosaic is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.